PAYMENT POLICY
This Payment Policy applies to all orders placed with RS Foiling. By accepting a quotation, paying a deposit or confirming an order, you agree to the terms below.
1. Quotations
All quotations remain valid for the period stated on the quotation. Prices are subject to change once the validity period has expired.
A quotation does not confirm your booking or reserve production time. Your order enters our production schedule only once the required payment and all necessary information have been received.
2. Deposits
A deposit may be required before design, artwork preparation, material ordering or production begins.
The deposit amount will appear on your quotation or invoice. Work will not start until the deposit reflects in our account.
Deposits paid towards personalised or custom-made orders are non-refundable once design work, material ordering or production has started.
3. Balance Payments
The outstanding balance must be paid in full before the completed order is collected, delivered or released to a third party.
No order will be released based solely on a payment notification or pending transaction. Payment must reflect in our account unless otherwise agreed in writing.
4. Proof of Payment
Proof of payment must be sent to the contact details provided on the invoice.
Sending proof of payment does not confirm receipt of funds. RS Foiling reserves the right to wait for the payment to reflect before releasing an order.
5. Production Time
Production time starts once all of the following have been received:
- The required payment
- Final artwork in the correct format
- Written approval of the design or proof
- All wording, names, quantities and order details
- Any materials or products the client is required to supply
Delays in payment, artwork approval or the submission of information will affect the completion date.
6. Urgent Orders
Rush or urgent orders are subject to availability and may include an additional fee.
Full payment may be required before urgent work begins. An urgent deadline is only confirmed once RS Foiling has accepted it in writing.
7. Custom and Personalised Orders
Custom and personalised products are made specifically for you. Full payment may be required before production begins.
You are responsible for checking all names, dates, spelling, colours, sizes, quantities and design details before approving the artwork.
Once approval has been provided and production has started, changes may result in additional charges and a revised completion date.
8. Sample Prints
Sample prints are a paid service unless RS Foiling confirms otherwise in writing.
Sample fees cover the time, setup, materials and production required. Payment is required before the sample is produced.
Approval of a sample confirms acceptance of its design, placement, size and finish. Minor differences may occur during the full production run due to the materials and foiling process.
9. Artwork and Setup Fees
Print-ready vector artwork must be supplied where required.
If artwork needs to be corrected, redrawn, converted, separated into layers or prepared for production, an artwork or setup fee will apply.
Renaming an image file or saving it as a PDF does not convert it into vector artwork.
10. Additional Costs
Any changes requested after approval may result in additional design, setup, material or production charges.
Work outside the original quotation will only proceed once the revised cost has been accepted and the required payment has been made.
11. Cancellations
Cancellation requests must be submitted in writing.
Any work already completed, materials already ordered and costs already incurred will be deducted from the amount paid.
Payments for completed design work, custom printing, personalised items, printing blocks, dies, plates, outsourced materials and work already in production are non-refundable.
12. Refunds
Approved refunds will be assessed according to the stage of the order and the costs already incurred.
Refunds will be made through an agreed payment method within the stated processing period.
Custom or personalised goods cannot be refunded because of a change of mind once production has started.
13. Unpaid Orders
Completed orders remain the property of RS Foiling until full payment has been received.
Orders will not be collected, delivered or released while any amount remains outstanding.
RS Foiling reserves the right to pause current or future work where payment is overdue.
14. Uncollected Orders
Clients will be notified once an order is ready for collection.
Orders must be collected within the period communicated by RS Foiling. Storage charges may apply to orders left uncollected for an extended period.
RS Foiling is not responsible for loss or damage to orders left uncollected beyond the agreed collection period.
15. Banking Details and Payment Security
Payments must only be made to the banking details shown on an official RS Foiling quotation or invoice.
Please confirm any change to our banking details directly with RS Foiling before making payment. RS Foiling will not be responsible for payments made to an incorrect or fraudulent account.
16. Payment Reference
Please use your name, business name, invoice number or quotation number as the payment reference. An incorrect reference may delay payment allocation and the release of your order.
17. Acceptance of This Policy
Payment of a deposit or full invoice confirms your acceptance of this Payment Policy, the approved quotation and the agreed order specifications.