DELIVERY, COLLECTION AND ARTWORK FAQ
DELIVERY
How much does delivery cost?
Courier delivery within Johannesburg start from R150. Delivery is free for orders over R2 000.
How long does delivery take?
Delivery usually takes:
- Johannesburg and surrounding areas: 2 to 3 working days
- KwaZulu-Natal and Cape Town: 3 to 5 working days
Delivery times start once your completed order has been handed to the courier. Weekends and public holidays are excluded.
Please allow extra time for courier delays, severe weather and increased demand during busy periods.
How will I know when my order has been dispatched?
You will receive an email or WhatsApp notification once your order has been dispatched. Tracking details will be provided where available.
Does the delivery period include production time?
No. Delivery time is separate from the time required to prepare or personalise your order.
Standard orders usually require 3 to 5 working days. The lead time for customised orders will be confirmed through WhatsApp.
During Ramadan, Eid, promotional sales and other busy periods, processing times might extend to 7 to 15 working days.
COLLECTION
How do I select collection?
Select “Collect” during checkout to collect your order from our premises in Ormonde, Johannesburg South.
When will my order be ready for collection?
You will receive an email or WhatsApp notification once your order is ready. Please wait for this confirmation before arranging collection.
Standard orders without customisation usually require 3 to 5 working days.
Lead times for customised products vary according to the product, quantity and design requirements. Your expected completion date will be confirmed through WhatsApp.
During Ramadan, Eid, sales and other busy periods, processing times might extend to 7 to 15 working days.
Where do I collect my order?
Collections take place in Ormonde, Johannesburg South.
For safety and security reasons, the full collection address will be sent to you through WhatsApp once your order is ready.
What are your collection hours?
- Monday to Friday: 8:30 am to 4:00 pm
- Closed on Weekends and public holidays
Please arrange your collection within these hours.
What information must I provide when collecting?
Please provide your order number or invoice number when collecting your order.
Is someone else allowed to collect on my behalf?
Yes. Please give them your order number or invoice number. We recommend notifying us beforehand through WhatsApp.
Do I need to pay before collecting my order?
Yes. Full payment must reflect before any order is released for collection or delivery.
Please refer to our Payment Policy for further information.
What happens if I do not collect my order?
Please collect your order within the agreed period after receiving your collection notification.
Contact us through WhatsApp if you need more time.
ARTWORK AND FILE REQUIREMENTS
What artwork file types do you accept?
For foiling, cutting and print production, artwork must be supplied in an editable vector format.
Accepted file types include:
- Adobe Illustrator, AI
- Vector PDF
- Encapsulated PostScript, EPS
- Scalable Vector Graphics, SVG
- CorelDRAW, CDR
What is vector artwork?
Vector artwork consists of editable lines, curves and shapes. It allows us to separate design elements, prepare foiling layers and resize artwork without losing quality.
Are JPG and PNG files accepted?
JPG, JPEG and PNG files are image formats, not vector artwork. They are unsuitable for most foiling and cutting requirements.
We will assess your file before production. A design setup or redraw fee will apply if the artwork needs to be converted or recreated.
Is a PDF automatically considered vector artwork?
No. Saving a JPG or PNG image as a PDF does not convert it into vector artwork.
A PDF containing a placed or embedded image will still be treated as an image file.
How should fonts be supplied?
All fonts must be converted to curves, paths or outlines before submission. This prevents missing fonts, substitutions and unwanted changes to your design.
If your file contains editable text, please include the required font files where licensing permits.
What are the print-ready artwork requirements?
Your artwork must meet the following requirements:
- Correct finished size and proportions
- Vector format where required
- Fonts converted to curves or outlines
- Colours set to CMYK
- Images supplied at 300 DPI or higher
- Solid black set to C0, M0, Y0, K100
- Separate layers for each foil colour, print colour or cut line
- A 3 mm bleed where printing extends to the edge
- Crop marks included where required
Do you accept Canva artwork?
Canva files are not always suitable for professional printing or foiling. Downloading a Canva design as a PDF does not guarantee vector artwork.
We will inspect the file before confirming whether it is production-ready. Additional setup or redesign charges will apply if changes are required.
Do you accept artwork created in Microsoft Word or PowerPoint?
Word and PowerPoint files are not regarded as print-ready artwork.
Please supply the final design in one of our accepted vector formats. A setup or redesign fee will apply if we need to rebuild the artwork.
What happens if my artwork is not print-ready?
We will explain the changes required. You may submit a corrected file or ask us to assist.
Artwork adjustments, tracing, setup and redesign work are charged separately. We will confirm the fee before starting additional design work.
Will you check my spelling and design details?
You remain responsible for checking all names, dates, wording, spelling, contact details, colours and design placement.
We will provide a digital proof where applicable. Production will begin after you approve the final artwork.
Your approval confirms the artwork is correct and ready for production. RS Foiling will not accept responsibility for errors approved by the client.
Will the printed or foiled colours match my screen?
Screen colours use RGB, while professional printing uses CMYK. Foil reflects light and might appear different under various lighting conditions.
Small colour differences between your screen, printed items and foil finishes are normal.
Does artwork approval affect my lead time?
Yes. Production lead times begin after we receive:
- Correct print-ready artwork
- Written approval of the final proof
- Any required payment
Delays in submitting or approving artwork will move the expected completion date.